Refund Policy

1. Our Commitment to Customer Satisfaction

At Cultural Bridge Labs LLC, we stand behind CreatorPilot and want you to be completely satisfied with our service. This Refund Policy outlines the terms and conditions for refunds, cancellations, and payment disputes.

We believe in transparency and fairness in all our business practices. If CreatorPilot doesn't meet your expectations, we want to make it right.

2. 30-Day Money-Back Guarantee

2.1 Eligibility

You are eligible for a full refund if:

• You are a new subscriber (first-time customer)
• You request a refund within 30 days of your initial payment
• You have not violated our Terms of Service
• Your account is in good standing

2.2 What's Covered

Our money-back guarantee covers:

• Monthly subscription fees
• Annual subscription fees (full refund within 30 days)
• Plan upgrade charges (prorated amount)

2.3 Processing Time

Approved refunds will be processed within 5-7 business days and returned to your original payment method. Please allow additional time for your bank or payment processor to reflect the refund.

3. Subscription Cancellations

3.1 How to Cancel

You can cancel your subscription at any time:

• Through your account settings dashboard
• By contacting our support team at support@creatorpilot.app
• Via our contact form at /contact

3.2 Immediate Effect

When you cancel your subscription, you will retain access to CreatorPilot until the end of your current billing period. After that, your account will be downgraded to our free tier (if available) or suspended.

3.3 No Partial Refunds for Cancellations

Cancellations after the 30-day guarantee period do not qualify for partial refunds. You will continue to have access through your paid period, but no refund will be issued for unused time.

4. Plan Changes and Upgrades

4.1 Upgrades

When you upgrade your plan, you will be charged a prorated amount for the remainder of your billing cycle. The upgrade takes effect immediately.

4.2 Downgrades

Plan downgrades take effect at the start of your next billing cycle. You will retain access to your current plan features until then. No prorated refunds are issued for downgrades.

4.3 Annual to Monthly Conversions

If you wish to switch from annual to monthly billing, please contact support. We will calculate any applicable refund based on the difference between annual and monthly pricing for unused months.

5. Circumstances That Void Refund Eligibility

Refunds may be denied in the following circumstances:

• Terms of Service Violations: Including abuse, spam, or illegal content
• Chargebacks or Disputes: If you dispute charges with your bank while requesting a refund
• Excessive Usage: If you've significantly exceeded fair usage limits
• Multiple Accounts: Creating multiple accounts to circumvent our policies
• Fraudulent Activity: Any attempt to defraud or manipulate our system
• Beyond 30 Days: Refund requests made after the 30-day guarantee period

6. How to Request a Refund

6.1 Contact Information

6.2 Required Information

Please include the following in your refund request:

• Your account email address
• Your order/transaction ID (if available)
• Date of purchase
• Reason for the refund request
• Any relevant details about issues experienced

6.3 Response Time

We will respond to all refund requests within 2 business days. Approved refunds will be processed within 5-7 business days.

7. Payment Disputes and Chargebacks

7.1 Contact Us First

Before disputing a charge with your bank or credit card company, please contact us directly. We can often resolve billing issues quickly and avoid the complications of chargebacks.

7.2 Chargeback Policy

If you initiate a chargeback without first contacting us:

• Your account may be immediately suspended
• You may be ineligible for future refunds
• We will provide documentation to your payment processor defending the charge
• Additional fees may apply if the chargeback is deemed illegitimate

7.3 Legitimate Disputes

We understand that legitimate billing errors can occur. If you notice an unauthorized charge or billing error, please contact us immediately and we will investigate and resolve the issue promptly.

8. Special Circumstances

8.1 Service Interruptions

If CreatorPilot experiences significant service interruptions due to our technical issues, we may provide service credits or prorated refunds at our discretion.

8.2 Feature Discontinuation

If we discontinue a significant feature that was central to your subscription, we may offer partial refunds or service credits to affected users.

8.3 Medical or Financial Hardship

We understand that circumstances can change. If you're experiencing medical or financial hardship, please contact us to discuss possible accommodations.

9. Free Trial and Promotional Offers

9.1 Free Trials

Free trials allow you to experience CreatorPilot without payment. If you cancel before the trial ends, you will not be charged. Our 30-day refund guarantee applies to any charges that occur after your trial period.

9.2 Promotional Pricing

Special promotional pricing or discount codes cannot be applied retroactively. Refunds for promotional subscriptions are subject to the same terms as regular subscriptions.

9.3 Lifetime Deals

Lifetime or one-time payment deals are eligible for refunds within 30 days of purchase. After 30 days, these purchases are final and non-refundable.

10. Updates to This Policy

We may update this Refund Policy from time to time to reflect changes in our business practices or legal requirements. Material changes will be communicated via email or service notification.

Your continued use of CreatorPilot after policy changes constitutes acceptance of the updated Refund Policy.

11. Contact Information

For refund requests or questions about this policy, please contact us: