Privacy Policy

1. Introduction

Cultural Bridge Labs LLC ("we," "us," or "our") operates CreatorPilot, an AI-powered content automation platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This policy complies with applicable data protection laws, including GDPR, CCPA, and other relevant privacy regulations.

2. Information We Collect

2.1 Personal Information

• Account information (name, email address, password)
• Profile information (bio, creator interests, content preferences)
• Payment information (processed securely through third-party processors)
• Communication records (support tickets, emails)

2.2 Content Data

• Content you create or upload to our platform
• Social media platform connection credentials (encrypted)
• Content scheduling and automation preferences
• Analytics and performance data from connected platforms

2.3 Technical Information

• Device information (IP address, browser type, operating system)
• Usage data (features used, time spent, error logs)
• Cookies and similar tracking technologies

3. How We Use Your Information

• Service Provision: To provide, maintain, and improve CreatorPilot's features and functionality
• Content Automation: To generate AI-powered content based on your preferences and interests
• Platform Integration: To connect and post content to your authorized social media accounts
• Customer Support: To respond to your inquiries and provide technical assistance
• Security: To detect, prevent, and address technical issues and security threats
• Legal Compliance: To comply with applicable laws and protect our legal rights
• Communication: To send you service-related notifications and updates (you can opt out of marketing communications)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

4.1 Third-Party Service Providers

• Cloud hosting and infrastructure providers
• Payment processors (Stripe, PayPal)
• Email service providers
• Analytics and monitoring services

4.2 Social Media Platforms

We share content with social media platforms only as directed by you for content posting and automation purposes.

4.3 Legal Requirements

We may disclose information if required by law, court order, or to protect our rights, property, or safety.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit and at rest (AES-256)
• Secure API connections with OAuth 2.0
• Regular security audits and penetration testing
• Employee training on data protection
• Multi-factor authentication for administrative access

6. Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations:

• Account Data: Until account deletion plus 30 days for backup purposes
• Content Data: As long as your account is active or as needed for service provision
• Payment Data: As required by payment processors and tax regulations (typically 7 years)
• Technical Logs: 90 days for security and debugging purposes

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing of your personal information
• Restriction: Request limitation of processing

To exercise these rights, contact us at Contact us via our contact form.

8. International Data Transfers

CreatorPilot operates globally. Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses and adequacy decisions.

9. Children's Privacy

CreatorPilot is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our service. Your continued use of CreatorPilot after such notification constitutes acceptance of the updated policy.

11. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us: